Refund Policy

Refund Policy

Last Updated: September 14, 2026

At Morvo, we want customers to have a clear understanding of how refunds are handled. This Refund Policy explains when a refund may be available, how refund requests are reviewed, and what customers can expect once a refund has been approved.

By making a purchase through our website, you acknowledge this policy together with our Terms of Service and Return and Exchange Policy.

1. When a Refund May Be Available

Depending on the circumstances and applicable law, Morvo may issue a refund when:

  • An order is cancelled before fulfillment;

  • A purchased product is unavailable and cannot be supplied;

  • The wrong product was sent;

  • An item arrives damaged;

  • A product is confirmed to have a manufacturing defect;

  • An eligible return has been approved;

  • A duplicate payment was processed;

  • A refund is required under applicable consumer protection laws;

  • Another circumstance covered by our published policies applies.

Refund eligibility is determined based on the circumstances of the individual order.

2. Order Cancellations

If you no longer wish to receive an order, please contact our customer support team as soon as possible.

Cancellation requests received before an order has been dispatched may be reviewed for cancellation.

Once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible. In such cases, the applicable return procedure may need to be followed.

3. Damaged Products

If your order arrives damaged, please contact us promptly after delivery.

We may request photographs or other information showing:

  • The condition of the shipping package;

  • The damaged product;

  • Relevant packaging materials;

  • Your order details.

This information may be necessary to determine the appropriate resolution.

Where a damage claim is approved, Morvo may offer a replacement, exchange, refund, or another appropriate solution depending on the circumstances and applicable law.

4. Defective Products

If a product does not function as reasonably expected because of a manufacturing or product defect, please contact our support team with details of the issue.

We may request additional information to help identify the problem and determine whether troubleshooting, replacement, exchange, or refund is appropriate.

Normal wear, accidental damage, misuse, unauthorized modifications, or damage caused by failure to follow applicable instructions may not qualify as a product defect.

5. Incorrect Items

If you receive an item that differs from what you ordered, please notify Morvo as soon as reasonably possible.

We may request photographs of the received product and order information so that we can verify the issue.

If the mistake is confirmed, we will determine the appropriate corrective action, which may include replacement, exchange, or refund.

6. Returns and Refunds

Certain refunds require the product to be returned before the refund can be finalized.

When a return is required, the customer must follow the return instructions provided by Morvo. Items may be inspected after receipt to confirm that the return satisfies the applicable conditions.

Please do not send merchandise to an address that has not been authorized by our support team.

7. Refunds After an Approved Return

When a returned item is approved for a refund, the applicable refund will generally be initiated after the returned merchandise has been received and reviewed.

Refunds are normally issued to the original payment method used for the transaction, unless another method is required or agreed upon.

Morvo cannot guarantee the exact date on which the funds will appear in your account because processing times can vary between payment providers and financial institutions.

8. Refund Processing Time

Once Morvo approves a refund, please allow approximately 5–10 business days for the refund to be processed and reflected in your original payment account.

Additional time may be required by your bank, card issuer, payment provider, or other financial institution.

If the applicable processing period has passed and the refund is still not visible, please contact us so that we can assist in reviewing the transaction.

9. Shipping Costs

Original shipping charges may not always be refundable.

Where a refund results from an error attributable to Morvo, a defective or damaged product, or another circumstance where applicable law requires reimbursement of shipping costs, the relevant shipping amount will be considered accordingly.

Otherwise, shipping fees may be excluded from the refund.

10. Promotional Orders

Orders purchased using discounts, promotional codes, bundles, special offers, or other promotional pricing remain subject to the applicable conditions of the promotion.

If only part of a promotional order is returned or refunded, the refund amount may be adjusted to reflect the actual value of the products retained by the customer.

11. Products That May Have Special Refund Conditions

Some products may be subject to specific return or refund restrictions because of their nature.

Depending on the applicable product and law, special conditions may apply to:

  • Personalized or customized products;

  • Products that cannot reasonably be returned for hygiene reasons;

  • Digital or electronically delivered products;

  • Items that have been substantially used;

  • Products damaged through improper use;

  • Products specifically identified as non-returnable.

Mandatory consumer rights are not affected by these limitations.

12. Undeliverable Orders

If an order is returned to Morvo because of an incorrect address, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient, the refund options may depend on the circumstances of the return.

Any applicable shipping or handling costs may be taken into consideration where permitted by law.

If the customer requests that the order be shipped again, additional shipping charges may apply.

13. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact our support team and provide the relevant order or transaction information.

After verification, an unintended duplicate charge may be refunded to the applicable original payment method.

14. Refunds for Unfulfilled Orders

If Morvo is unable to fulfill an accepted order, we may cancel the affected order and issue an applicable refund.

Customers will not be charged for products that Morvo confirms it cannot provide.

15. Refund Limitations

A refund request may be declined or adjusted where:

  • The applicable return period has expired;

  • The product does not satisfy the relevant return requirements;

  • The product was damaged through misuse or neglect;

  • The product has been materially altered;

  • Required information cannot be provided;

  • The issue is unrelated to the product or transaction;

  • The request involves fraudulent or abusive activity;

  • A refund has already been issued for the same transaction.

These limitations apply subject to any rights that cannot legally be excluded.

16. Payment Disputes and Chargebacks

If you believe a payment was made without authorization or there is a problem with a transaction, please contact Morvo promptly so that we can review the matter.

Where a payment dispute or chargeback has already been initiated with a bank, card issuer, or payment provider, the transaction may also be handled through that provider's dispute process.

Customers should avoid submitting duplicate claims through multiple channels where doing so could create conflicting resolutions.

17. How to Request a Refund

To request a refund, please contact our customer support team using the contact information available on the Morvo website.

Please include, where applicable:

  • Order number;

  • Name used for the purchase;

  • Product concerned;

  • Reason for the request;

  • Relevant photographs or supporting information;

  • Any other details requested by our support team.

Providing complete information helps us review the request more efficiently.

18. Refund Review

Submitting a refund request does not automatically guarantee approval.

Each request may be reviewed against the order details, applicable policies, product condition, transaction history, and relevant consumer protection requirements.

Morvo will communicate the applicable resolution after the review has been completed.

19. Consumer Rights

This policy is not intended to restrict any mandatory rights or remedies available to consumers under the laws applicable to their purchase.

Where applicable law provides a right to cancellation, return, repair, replacement, reimbursement, or another remedy that differs from this policy, the applicable legal requirement will prevail.

20. Policy Changes

Morvo may update this Refund Policy when necessary to reflect changes in our services, fulfillment procedures, payment methods, or legal obligations.

The latest version will be published on this page with the corresponding revision date.

21. Contact

If you have questions about a refund, cancellation, returned product, or payment issue, please contact our customer support team through the contact information provided on the Morvo website.

When contacting us, please include your order number whenever possible so that we can locate the relevant transaction and assist you more efficiently.