Return and Exchange Policy

Return and Exchange Policy

Last Updated: September 14, 2026

At Morvo, we want customers to feel confident when purchasing from our store. This Return and Exchange Policy explains the conditions under which eligible products may be returned or exchanged and the steps required to begin a request.

This policy should be read together with our Refund Policy and Terms of Service.

1. Return Period

Eligible products may generally be requested for return within 30 days from the date of delivery.

Requests submitted after this period may not be accepted unless a longer period is required under applicable consumer protection law.

The return period applies to the product concerned and is not extended simply because a customer has contacted our support team after the applicable deadline.

2. General Return Requirements

To qualify for a standard return, an item should generally:

  • Be returned within the applicable return period;

  • Be in substantially the same condition in which it was received;

  • Not show unreasonable signs of use;

  • Not have been intentionally damaged;

  • Not have been modified or altered;

  • Include relevant accessories, components, or documentation where reasonably possible;

  • Be associated with a verifiable Morvo order.

Products may be inspected after they are received to determine whether the applicable return conditions have been satisfied.

3. Items That Arrive Damaged

If an item arrives damaged, please contact our customer support team promptly rather than sending the product back without instructions.

We may ask for photographs or other evidence showing the condition of the product and its packaging.

Depending on the circumstances, Morvo may provide a replacement, exchange, refund, or another appropriate resolution.

4. Defective Products

If you believe a product is defective, please contact us with a description of the problem.

Where appropriate, our support team may request photographs, videos, troubleshooting information, or other details needed to determine whether the product has a genuine defect.

If a defect is confirmed, an eligible customer may receive a replacement, exchange, repair, refund, or another remedy depending on the circumstances and applicable law.

5. Incorrect Product Received

If the product delivered does not correspond to the product ordered, please notify Morvo as soon as possible.

We may request photographs of the item received and information from your order confirmation.

If the error is verified, we will determine an appropriate solution, which may include arranging a replacement or exchange or issuing a refund.

6. Exchanges

An exchange may be available when:

  • The wrong product was supplied;

  • The received product is damaged;

  • A qualifying product has a confirmed defect;

  • A different eligible variation is available;

  • Another exchange circumstance is approved by Morvo.

Exchanges depend on product availability.

If the requested replacement is unavailable, Morvo may offer another appropriate resolution, including a refund where applicable.

7. Change-of-Mind Returns

Where permitted by applicable law, customers may request a return simply because they no longer want the product, provided the item satisfies the applicable return conditions and the request is made within the stated return period.

Products that have been substantially used, altered, damaged, or otherwise made unsuitable for resale may not qualify for a standard change-of-mind return, subject to mandatory consumer rights.

8. Items With Special Return Restrictions

Certain products may not qualify for standard returns because of their characteristics or the nature of the product.

Depending on the item and applicable law, restrictions may apply to:

  • Personalized or customized products;

  • Hygiene-sensitive products;

  • Products that cannot reasonably be returned after opening;

  • Digital products or electronically delivered content;

  • Products that have been substantially consumed or used;

  • Items damaged through improper handling;

  • Products specifically identified as non-returnable.

Any mandatory statutory rights remain unaffected.

9. Starting a Return

Before returning an item, please contact Morvo through the customer support information available on our website.

When requesting a return, please provide:

  • Your order number;

  • The name used when placing the order;

  • The product you wish to return;

  • The reason for the return;

  • Photographs or other supporting information when relevant.

Our support team will provide the appropriate instructions if the return is eligible.

10. Unauthorized Returns

Customers should not send products to an address without receiving return instructions from Morvo.

Packages returned without prior authorization may be delayed, incorrectly routed, or difficult to identify.

A return is not considered officially approved merely because a customer has shipped an item.

11. Return Shipping

Responsibility for return shipping may depend on the reason for the return.

Where the return results from an error by Morvo, a confirmed defect, damage during delivery, or another circumstance for which applicable law requires reimbursement, the relevant shipping costs will be considered accordingly.

For other voluntary returns, the customer may be responsible for the cost of returning the product, unless otherwise stated or required by law.

12. Return Inspection

Once a returned item is received, Morvo may inspect it to verify its condition and confirm that the applicable return requirements have been met.

The review may consider:

  • Product condition;

  • Signs of use;

  • Damage;

  • Missing components;

  • Modifications;

  • Packaging;

  • The reason given for the return.

The inspection process may take several business days depending on the circumstances.

13. Refund Following a Return

If an eligible return is approved and a refund is applicable, the refund will generally be issued to the original payment method.

The timing of the refund may depend on both Morvo's processing period and the payment provider or financial institution used for the original transaction.

For additional information regarding refund processing, please refer to our Refund Policy.

14. Promotional and Discounted Purchases

Products purchased through promotional campaigns, discount codes, bundles, or special offers may be subject to specific conditions.

If only part of a promotional purchase is returned, the applicable refund or exchange value may be recalculated to account for the promotional pricing originally applied.

15. Products Sent Back After Delivery Problems

If an order is returned because it could not be delivered due to an incorrect address, refusal, failure to collect, or another issue attributable to the recipient, the situation may be handled differently from a standard product return.

Customers should contact our support team before requesting a replacement shipment or refund.

16. Customer Responsibilities

Customers are responsible for taking reasonable care of products while they are in their possession.

Before returning an item, customers should ensure that the product is appropriately packaged to reduce the risk of damage during transportation.

Where tracking is available, customers should retain proof of shipment until the return has been confirmed as received.

17. Exchange Availability

An exchange cannot always be guaranteed because inventory levels may change.

If the requested replacement is unavailable, Morvo may provide another eligible option or, where appropriate, process a refund instead.

18. Fraudulent or Abusive Return Activity

Morvo reserves the right to investigate return requests that appear fraudulent, abusive, or inconsistent with normal customer activity.

This may include repeated misuse of return procedures, intentionally damaged products, false claims, or attempts to obtain multiple resolutions for the same transaction.

Any action taken under this section remains subject to applicable consumer protection law.

19. Statutory Consumer Rights

Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded.

Depending on the customer's location, applicable law may provide additional rights concerning defective products, cancellations, returns, replacements, refunds, or other remedies.

Where mandatory legal protections apply, those protections will take precedence over any conflicting provision of this policy.

20. Policy Updates

Morvo may revise this Return and Exchange Policy when necessary to reflect changes in our business practices, products, fulfillment processes, or legal requirements.

The most recent version will be available on our website and identified by its applicable update date.

21. Contact Us

For questions about a return, exchange, damaged item, defective product, or any other issue covered by this policy, please contact our customer support team through the contact information available on the Morvo website.

Please include your order number and relevant details whenever possible so that we can locate your purchase and review your request efficiently.