Shipping Policy

Last Updated: September 14, 2026

Morvo aims to make the delivery process as straightforward as possible. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what may happen when circumstances affect the normal delivery process.

1. Processing Your Order

After successful payment confirmation, orders are normally prepared for shipment within 1–3 business days.

Processing times may occasionally be extended during sales events, periods of unusually high order volume, public holidays, or operational disruptions.

The processing period does not include the time required for transportation after the order has been dispatched.

2. Estimated Transit Times

After dispatch, estimated delivery periods generally fall within the ranges below:

Destination	Estimated Delivery Time
United States	7–15 business days
Canada	8–18 business days
United Kingdom	7–15 business days
European Union	8–18 business days
Australia & New Zealand	8–18 business days
Other International Destinations	10–25 business days

These timeframes are estimates and may vary depending on the destination, carrier, customs procedures, and other circumstances affecting transportation.

They should not be interpreted as guaranteed delivery dates.

3. Shipping Fees

Any applicable shipping charges will be shown during checkout before an order is submitted.

Shipping costs may vary according to the delivery destination, shipping method, order characteristics, promotional offers, and other applicable conditions.

If a free-shipping offer is available, its eligibility requirements will be presented during the applicable promotion or checkout process.

4. Dispatch Confirmation

Once your order has been dispatched, available shipment information may be provided through the contact details associated with your order.

The dispatch confirmation indicates that the package has entered the shipping process. It does not necessarily mean that the carrier's tracking system will immediately display movement.

5. Tracking

When tracking is available, customers may use the provided tracking information to follow the shipment.

Tracking systems can require some time to register the first scan after dispatch. It is therefore normal for tracking information to remain unchanged for a short period at the beginning of transit.

Updates may also occur less frequently while an international shipment is moving between countries or undergoing customs processing.

6. Customs and Import Charges

International deliveries may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, such charges are generally the responsibility of the recipient.

Morvo does not control the customs procedures or tax requirements of individual countries.

Customers should make sure that the products they order are permitted to enter their destination country.

7. Factors That May Cause Delays

Estimated delivery times may be affected by circumstances such as:

• Customs inspections or clearance;

• Carrier congestion;

• Severe weather;

• Public holidays;

• Seasonal demand;

• Transportation interruptions;

• Local delivery restrictions;

• Incorrect address information;

• Government requirements;

• Unexpected logistical problems.

These events may cause a shipment to arrive later than initially estimated.

8. Address Accuracy

The customer is responsible for entering a complete and accurate delivery address during checkout.

Before submitting an order, please verify all relevant details, including your name, street address, apartment or unit number, city, state or province, postal code, and country.

If you notice an error after placing an order, contact our support team immediately. Although we may attempt to assist, an address change cannot be guaranteed once the order has entered fulfillment or been handed to a carrier.

9. Failed Delivery Attempts

A carrier may be unable to complete delivery because of an incomplete address, recipient unavailability, refusal of the package, failure to collect the shipment, access restrictions, or other local circumstances.

If a carrier returns the package to the sender, please contact Morvo before requesting another shipment.

Depending on the circumstances, additional shipping costs may apply to a replacement delivery.

10. Packages Reported as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• With other members of your household;

• With neighbors;

• At building reception or mailroom areas;

• Around your property's usual delivery locations;

• With the local carrier.

If the package still cannot be found, contact our support team and provide your order number and tracking information.

We may review the available shipment details and, where appropriate, assist with the carrier investigation process.

11. Damaged Packages

If your parcel arrives with visible damage, we recommend documenting the condition of the package before opening it whenever reasonably possible.

If the product inside is also damaged, contact Morvo promptly and provide photographs or other relevant information.

Claims involving damaged products may be reviewed under our Return and Exchange Policy.

12. Multiple Packages

An order containing several products may, in some circumstances, be divided into separate shipments.

This can happen because of product availability, fulfillment arrangements, warehouse processing, or logistical considerations.

If your order is shipped separately, individual packages may have different tracking information and may arrive on different dates.

13. Shipping Restrictions

Some products or destinations may be subject to carrier limitations, import regulations, transportation restrictions, or other logistical requirements.

If an order cannot be delivered to the selected destination, Morvo may contact the customer regarding the available options.

14. Lost or Delayed Shipments

If a package remains undelivered beyond a reasonable period, please contact our customer support team.

We may review the tracking history and, where appropriate, request information from the shipping provider.

The resolution of a lost-shipment investigation may depend on the carrier's findings, the shipment status, and applicable legal requirements.

15. Carrier Responsibility

Once a shipment has been transferred to the carrier, transportation and local delivery operations are handled by that carrier.

Morvo does not control carrier routing, scanning schedules, delivery attempts, local transportation conditions, or customs processing.

Nevertheless, we will make reasonable efforts to assist customers when a shipment encounters a problem.

16. Delivery Estimates

All delivery windows displayed by Morvo are intended to provide an approximate indication of when an order may arrive.

They are not guaranteed unless an express guarantee has been specifically stated.

Orders may occasionally arrive earlier or later than the estimated timeframe.

17. Cancellation During Shipping

If you wish to cancel an order, please contact us as soon as possible.

A cancellation may be possible before dispatch depending on the order status.

Once a shipment has entered transit, cancellation may no longer be available, and the customer may instead need to follow the applicable return procedure.

18. Customer Cooperation

Customers are expected to provide information and cooperation reasonably necessary to complete delivery.

This may include responding to carrier requests, completing applicable customs procedures, paying required import charges, or providing additional delivery information.

Failure to complete required steps may affect the delivery of an order.

19. Undeliverable Orders

When an order cannot be delivered and is returned to Morvo, we may contact the customer regarding the next steps.

Refund eligibility, return shipping costs, and the possibility of reshipping will depend on the reason the package was returned and the circumstances of the individual order.

20. Policy Updates

Morvo may modify this Shipping Policy to reflect changes in our delivery processes, logistics partners, destinations, or applicable requirements.

Any revised version will be published on this page with its corresponding update date.

21. Contact Us

For questions about delivery, tracking, shipping charges, delays, damaged packages, or other shipping concerns, please contact our customer support team using the contact information available through the Morvo website.

When contacting us about an existing shipment, please include your order number and tracking information whenever available.